Technical Support General

Video Playback issues

Troubleshooting steps for Video Playback issues are available at the links below:

Additional steps based on browsers are below:

Enable flash: https://helpx.adobe.com/flash-player/kb/flash-player-issues-windows-10-edge.html

You can reset Edge in Settings>Apps>Apps and Feature, scroll down to Microsoft Edge, highlight it, choose Advanced Options, then Repair, or if that fails, Reset.

  1. Safari > Preferences > Security > Internet Plug-ins
    • Make sure that “Allow Plug-ins is enabled.
  2. Safari > Preferences > Extensions
    • Uncheck boxes beside all extensions and test.
    • Enable extensions one by one and test. ( Commonly caused by ad-blocking plugins)

To uninstall an extension, select it and click the “Uninstall” button.

 

 

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