Technical Support General

1. In the upper right-hand corner of the browser window, select the three vertical lines.
2. In the menu that opens, select “Help”.
3. In the new menu that opens, select “About Firefox”.
   • A small pop up window will open that displays the version of Mozilla Firefox that is installed. Firefox will check and download updates automatically.
4. When the download has completed, select “Restart to update Firefox” to begin using the updated version.

Cache is a place on your computer where active data is temporarily stored to shorten access times. In other words, cache keeps data that is frequently requested and accessed by the system. It is, therefore, saved in dedicated quick-to-access storage to reduce the time taken to retrieve the data. Results? Better latency and improved I/O (input/output). This has a direct impact on app performance, as most applications are dependent upon input and output operations.

Web Browser Cache In web browsers, for example, frequently visited webpages are cached to improve performance. To load a webpage, your browser will then be able to access locally stored data, instead of having to request it be sent again. To see cached data at work, try clicking “return” to go back to the previous page. Your browser will be able to recover most of the files it requires from the cache. It will also read cache at a far quicker rate than reading the files from the webpage again.

Why do you need to clear cache?

While cache is beneficial by design, it isn’t perfect. Its imperfections can lead to an opposite effect and cause issues with forms, logins or even entire webpage data. This happens when cached data gets outdated or altogether corrupted. The browser then wastes time trying to fetch corrupted data or reading an old item from the cache.

An immediate solution to the issue is to clear out the cache and let your browser rebuild a new one.

How do I clear my browser cache on a pc?

Quick Tip: With any browser open on your Windows operating system, press the following keys (simultaneously) to quickly access the options for clearing the browser’s history:

CTRL+SHIFT+DEL

How do I clear my browser cache on a Mac?

Quick Tip: With any browser open on your Windows operating system, press the following keys (simultaneously) to quickly access the options for clearing the browser’s history:

1. In the main menu of the browser, select History > Clear Recent History. Define the time range you want to delete. To delete all cache data, select Everything from the drop-down menu.
2. Click on the arrow next to details to show the different possibilities of which data should be deleted. If you want to delete only cache, then only check Cache.
3. Click the Clear now button.
4. Reload the site afterwards.

1. On your computer, open Firefox.
2. At the top right, click More and select options.
3. Select the Privacy & Security panel.
4. Under the Permissions section, uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.
5. A click on Exceptions opens a dialog box with a list of sites that you want to allow displaying pop-ups.
6. The dialog box offers you the following choices:
   • Allow: Click this to add a website to the exceptions list.
   • Remove Website: Click this to remove a website from the exceptions list.
   • Remove All Websites: Click this to remove all the websites in the exceptions list.

1. In the top right corner, click the menu icon – it looks like the three horizontal lines on top of each other.
2. In the menu that opens, select Options.
3. In the new tab that opens, click the Privacy & Security option.
4. It will now display the browser privacy options which you have three to choose from: Standard, Strict, and Custom.

• Standard: gives you reasonable privacy settings; it will allow normal “first-party” cookies that most websites rely on to work and will block “third-party” tracking cookies – which are often used by companies to track your behavior across multiple websites. It will also block known trackers used by invasive advertising companies only when you open a “Private” browser window. Cryptocurrency miners are also blocked by this setting.
• Strict: gives you stronger privacy and security settings on the web; however it may cause some websites to not work properly. If this happens, it’s easy to white-list certain websites to disable the protection on sites you trust. Just like standard, it will block third-party tracking cookies (while still allowing first-party cookies which most websites need), and it also blocks Crypto miners. However, now it also blocks known trackers in all of your browser tabs/windows (instead of just when you’re in Private Browsing). It also blocks software that tries to “finger-print” your browsing set up in order to personally identify you.
• Custom: gives you fine-grained control over what will be allowed/blocked by Firefox. You can choose to individually allow or block trackers, crypto miners, finger-printers and types of cookies. To block all third-party cookies with Firefox, choose the custom option and then for the Cookies item, select All third-party cookies (may cause websites to break).

• Allow: Activates the plugin on the website, only for a single visit.
• Don’t Allow: Dismisses the notification prompt without activating the plugin.