Technical Support General

Google Chrome Troubleshooting

 

Click to open each section for troubleshooting tips:

How to check browser version and/or update 

In the upper right-hand corner of the browser, select the three horizontal dots.

  1. In the menu that opens, hover over “Help”
  2. In the menu that opens
  3. Click on “About Google Chrome”.
  4. In the window that opens you will see the version number.
  5. Chrome performs automatic updates, however, if there is an update available you will see the option to “Update Chrome”.
  6. Once the update has processed, select “Relaunch”.

You will now be on the newest version of Google Chrome.

How to clear browser cache, cookies, and temporary internet files 

Cache is place on your computer where active data is temporarily stored to shorten access times. In other words, cache keeps data that is frequently requested and accessed by the system. It is, therefore, saved in dedicated quick-to-access storage to reduce the time taken to retrieve the data. Results? Better latency and improved I/O (input/output). This has a direct impact on app performance as most applications are dependent upon input and output operations.

Web Browser Cache In web browsers, for example, frequently visited webpages are cached to improve performance. To load a webpage, your browser will then be able to access locally stored data, instead of having to request it be sent again. To see cached data at work, try clicking “return” to go back to the previous page. Your browser will be able to recover most of the files it requires from cache. It will also read cache at a far quicker rate than reading the files from the webpage again.

Why do you need to clear Cache?

While cache is beneficial by design, it isn’t perfect. Its imperfections can lead to an opposite effect and cause issues with forms, logins or even entire webpage data. This happens when cached data gets outdated or altogether corrupted. The browser then wastes time trying to fetch corrupted data or reading an old item from the cache.

An immediate solution to the issue is to clear out cache and let your browser rebuild a new one.

How do I clear my browser cache on a pc?

Quick Tip: With any browser open on your Windows operating system, press the following keys (simultaneously) to quickly access the options for clearing the browser’s history:

CTRL+SHIFT+DEL

How do I clear my browser cache on a mac?

Quick Tip: With any browser open on your Windows operating system, press the following keys (simultaneously) to quickly access the options for clearing the browser’s history:

SHIFT+CMD+DEL

Google Chrome – PC or Mac To learn more about clearing your browsing data in Chrome, visit Google Support.

How to add a website as a trusted site 

For specific information on changing site permissions, visit Google Chrome Help.

Block or Allow pop-ups in Chrome 

Google Chrome blocks pop-ups from automatically showing up on your screen.

When a pop-up is blocked, the address bar will be marked Pop-up blocked.

Enable or Disable pop-ups for all sites:

  1. On your computer, open Chrome.
  2. At the top right, click More
  3. Settings. At the bottom,
  4. Click Advanced.
  5. Under “Privacy and security” click Site settings.
  6. Click Pop-ups and redirects.
  7. At the top, turn the setting to Allowed or Blocked.

Enable or Disable pop-ups for the current site only:

  1. To the left of the web address, click Lock, Info or Dangerous.
  2. At the bottom, click Site Settings.
  3. In the new tab, to the right of “Pop-ups and Redirects” click the Down arrow and choose “Allow” or “Block”.
  4. Go back to the site and reload the page.

For additional information, please visit Google Chrome Help.

Enable/Disable Cookies 

The process for enabling/disabling cookies in Chrome are as follows:

  1. Open the Google Chrome browser. In the top right corner, click the Customize menu icon .
  2. In the menu that opens, select Settings.
  3. In the new tab that opens, type “cookie” in the search setting bar at the top.
    • By searching for a particular setting, Chrome will highlight the item.
  4. In the returned options, scroll towards the bottom to locate and click the section for Site Settings.
  5. In the Permissions locate and click on Cookies and site data.
  6. In this screen, the settings can now be changed.
  7. The “Allow sites to save and read cookie data (recommended)” allows websites to store cookies (and other data) on your computer for as long as the websites want to.
    • If you want to disable cookies, click the option to off (it will be greyed out).
      • Additional options – Keep local data only until you quit your browser, which will allow normal cookie functions, however, every time you close and reopen your web browser, you would need to log in to the website again.
      • Block third-party cookies and site data along with cookies enabled means that any website you directly visit is allowed to store cookies on your computer, but any third-party website (eg the server that places advertising banners on the site) is not allowed to place a cookie to track you.

The settings change takes place immediately and you can simply close the settings tab and resume browsing.

Flash player 

Note: Adobe will end support of Flash Player on December 31, 2020.

Google Chrome will remove Flash completely from Chrome toward the end of 2020.

How to enable Flash Player:

If a site needs Flash to work and is currently not, you might need to change your settings to allow Flash.

  • To the left of the web address, click Lock, Info or Dangerous.
  • At the bottom, click Site Settings.
  • In the new tab, to the right of “Flash” click the Down arrow and choose “Allow”.
  • Go back to the site and reload the page.

For additional information about Flash settings in Google Chrome, visit Google Chrome Help.

 

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