LMS Support General

Note: Only the course instructor is able to clear an attempt for a Quiz, Test, Assessment, Assignment, or Exam in Blackboard. If you are a course instructor, and need to clear an attempt, please follow the instructions below:

If a student experiences a technical problem while taking a test or needs an additional attempt, you can help by submitting or clearing the test attempt. When you clear an attempt, the grade is cleared from the Grade Center and the student can retake the test.

Step 1. On the Grade Details page, click Clear Attempt.

Step 2. Click OK to confirm and remove the attempt.

Step 3. On the Grade History tab, the action is recorded with “Attempt Grade Cleared.” In the Grade Center, no grade or icon appears in the student’s test cell.